In case of out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Government is authorised to receive any application for out-of-court settlement of consumer disputes. The latter, in turn, will either process the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: https://consumerombudsman.be/en. In the case of disputes of a cross-border nature, you can also use the European Union's Online Dispute Resolution platform via this link.
