Not satisfied with our products? Find out our satisfaction guarantee and what steps to take.
We carefully select lenses that not only correct visual impairments, but also fit any lifestyle. Lenses that give you the comfort and freedom you desire. Soft. Flexible. Oxygen permeable. Moisture retention.
That's why we offer you a 100% satisfaction guarantee on all EyeDefinition products. Not convinced of the comfort of your EyeDefinition contact lenses? Find out below what steps to take to claim your money back.
Step 1.
Go through the terms and conditions to find out if you are entitled to a refund. The conditions can be found below or at our Terms and Conditions.
Step 2.
Contact us on 03 212 28 28 or via our e-mail address info@lensonline.be. You can do this every working day from 9 am to 5 pm. Have your customer or order number ready so we can help you immediately and see if you are entitled to a refund. Then also provide us with your bank account number so we can carry out the refund.
Step 3.
We will send you a free return label via e-mail so you can return your order.
Step 4.
As soon as your returned order meets all conditions, we can proceed with the refund. Please note that this may take four to six weeks.
- The following minimum quantity of purchased EyeDefinition contact lenses, in the original packaging, can be returned:
- A claim must be made within three months from the date of purchase.
- This satisfaction guarantee applies only to EyeDefinition contact lenses purchased in Belgium or the Netherlands.
- All refunds cover 100% of the cost of the lenses. Shipping costs, eye exam fees or other services are not included in this claim and will not be refunded.
