This privacy policy regulates the processing of your data by the controller LensOnline, Kasteleinstraat 11, 9150 Kruibeke,BE0536.230.450, herinafter LensOnline and is based on article 13 of the GDPR regulation.
Please read this privacy policy carefully as it contains essential information about how your personal data in processed. By providing your personal data you declare that you have taken note of this Privacy Policy and you expressly agree to it as well as the processing.
LensOnline complies with the Act of July 30th 2018 on the protection of natural persons with regards to the processing of personal data as well as the anti-spam provisions of Book XII of the code of Economic Law regarding the "law of the electronic economy".
Through the current Privacy Policy LensOnline also complies with the European Regulation 2016/679 of April 27th 2016 on the protection of personal data.
The person responsible for processing your personal data is LensOnline. A statement has been made to the Commission for the Protection of Privacy regarding the processing of personal data.
2.1 Personal data that you provide
2.2 LensOnline collects personal data in various ways
3.1 General Purpose
LensOnline will use the collected Personal Data solely for the following purposes:
You are not obliged to provide Personal Data, but provision of certain services may become impossible if processing is refused.
3.2 Direct marketing
The Personal Data will also be used for direct marketing, provided explicit permission ("opt-in"). If you are included in our lists for receiving marketing materials on paper and/or electronic form, LensOnline may use your data to send marketing and other materials relating to LensOnline, its products and/or services. LensOnline may use the information you provide to update documents stored by LensOnline. This consent can be withdrawn at any time, without justification and free of charge, for example by clicking on the unsubscribe link provided for this purpose at the bottom of each promotional e-mail.
3.3 Transfer to third parties
In the event of a complete or partial reorganization or transfer of activities of LensOnline, whereby it reorganizes, transfers, discontinues its business activities or if LensOnline goes bankrupt, this may mean that your data will be transferred to new entities or third parties through which the business activities of LensOnline will be fully or partially transferred. are carried out, are transferred. LensOnline will make reasonable efforts to inform you in advance of the fact that LensOnline will disclose your data to the said third party, but you also acknowledge that this is not technically or commercially feasible under all circumstances.
Your personal data will not be passed on to third parties, unless these third parties are contractually linked to LensOnline or act on behalf of or subcontracted by LensOnline. Their access is limited to the data they need to carry out their assignment. LensOnline always asks its subcontractors to take the necessary organizational and technical security measures to protect personal data and to guarantee its strict confidentiality. LensOnline cannot be held liable for the use that third parties make of your data.
LensOnline will not sell, rent, distribute or otherwise make your Personal Data commercially available to third parties, except as described above or without your prior consent.
3.4 Legal requirements
In rare cases, LensOnline may have to disclose your Personal Data pursuant to a court order or to comply with other mandatory laws or regulations. LensOnline will make reasonable efforts to inform you in advance, unless this is subject to legal restrictions.
The personal data are stored and processed by us for a period that is necessary in accordance with the purposes of the processing and in accordance with the contractual relationship between LensOnline and you. We delete inactive customer accounts after 7 years. After that period, we only use your data anonymously for internal reporting. We are obliged to keep your invoice, payment and order details for 7 years. We will then only use your data anonymously.
If you have registered for the newsletter or have given permission to receive personalized messages and our e-mails do not bounce, you are considered active.
5.1. Right of access and inspection
You have the right to inquire about your personal data free of charge at any time, as well as the use that we make of your personal data.
5.2. Right of improvement, deletion and limitation
You are free to decide whether or not to share your personal data with LensOnline. In addition, you always have the right to request LensOnline to correct, supplement or delete your personal data. You acknowledge that if you refuse notification or request to delete personal data, certain services and products will not be available. You can do this by sending an e-mail to info@lensonline.be
5.3. Right to object:
You also have a right to object to the processing of your personal data for serious and legitimate reasons. In addition, you always have the right to object to the use of personal data for direct marketing purposes; in such a case you do not have to give reasons. You can do this by sending an e-mail to info@lensonline.be
5.4. Right of free data transfer
You have the right to receive Your Personal Data processed by LensOnline in a structured, commonly used and machine-readable format and/or to transfer it to other controllers.
5.5. Right to withdraw consent
To the extent that the processing is based on your prior consent, you have the right to withdraw that consent.
5.6. Exercising your rights
You can exercise your rights by contacting us, either by e-mail to info@lensonline.be, by post to LensOnline Kasteleinsstraat 11, 9150 Kruibeke or by using the “Contact us” section on the Website, provided enclosing a copy of your identity card.
5.7. Automatic decisions and profiling
The processing of Your Personal Data includes profiling by LensOnline proprietary algorithms.
5.8. Right to file a complaint
You have the right to file a complaint with the Belgian Privacy Commission: Commission for the Protection of Privacy, Drukpersstraat 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, e-mail: commission@privacycommission.be. This does not affect a provision before a civil court. If you suffer damage as a result of the processing of your personal data, you can file a claim for damages.
6.1. We have developed security measures that are adapted at a technical and organizational level to prevent the destruction, loss, falsification, modification, unauthorized access or notification to third parties of personal data collected in error, as well as any other unauthorized processing of this information.
6.2. Under no circumstances can LensOnline be held liable for any direct or indirect damage resulting from incorrect or unlawful use of the personal data by a third party.
6.3. You must comply with the security regulations at all times, including by preventing any unauthorized access to your login and code. You are therefore solely responsible for the use made from the website of your computer, IP address and your identification data, as well as for their confidentiality.
In order to process your personal data, we grant access to your personal data to our employees. We guarantee a similar level of protection by making contractual obligations enforceable on these employees and appointees, which are similar to this Privacy Policy.
A report was filed with the Commission for the Protection of Privacy for this processing of personal data. You can always contact this Commission at the following addresses: Commission for the Protection of Privacy, Drukpersstraat 35, 1000 Brussels, tel +32 (0)2 274 48 00, fax +32 (0)2 274 48 35, e-mail commission@privacycommission.be
9.1 What are cookies?
A “cookie” is a small file sent by the LensOnline server and placed on the hard drive of your computer. The information stored on these cookies can only be read by Us and only for the duration of the visit to the website.
9.2. Why do we use cookies?
Our website uses cookies and similar technologies to distinguish your usage preferences from those of other users of our website. This helps us to provide you with a better user experience when you visit our website and also allows us to optimize our website. All websites aimed at certain parts of the European Union are required to ask your permission to use or store cookies and similar technologies on your computers or mobile devices. This cookie policy gives you clear and complete information about the cookies we use and their purpose.
9.3. Types of cookies
Although there are different types of cookies, distinguished in terms of functionality, origin or retention period, the legislation mainly distinguishes between functional or technically necessary cookies on the one hand and all other cookies on the other. For cookies placed by third parties, we would like to refer you to the statements that these parties provide on their respective websites. Please note: we have no influence whatsoever on the content of these statements, nor on the content of the cookies of these third parties.
9.4 Overview of cookies
9.5. Your consent
On your first visit to our website, we already informed you about these cookies and asked permission to place them. You can also refuse or block cookies by changing the configuration parameters of your navigation system. Disabling cookies may mean that you cannot use certain functionalities of the website. If you have any further questions or comments regarding the processing of your personal data, please feel free to contact us, either by e-mail to info@lensonline.be, by post to LensOnline Kasteleinsstraat 11 9150 Kruibeke, or by using creating the “Contact Us” section on the website.
You can also find more information about cookies at: https://www.allaboutcookies.org/ More information about online behavioral advertising and online privacy can be found here: https://www.youronlinechoices.eu/
